Contact Us

Customer Service

You can obtain account information and make changes to your account by speaking to Customer Service. To speak with Customer Service call (800) 584-6001 weekdays between 8:00 a.m. - 9:00 p.m. ET, excluding stock market holidays.

Customer Service associates can assist you to:

• Make account balance and transaction inquiries
• Obtain investment option performance history
• Review and update your personal profile information
• Request a change in the way your future contributions are invested
• Request a change in the way your current account balance is invested
• Review withdrawal options, terms and conditions – taxes, penalties, and timing of withdrawals
• Obtain withdrawal and other account service transactions
• Request a printed account statement
• Obtain internet and enrollment assistance

A confirmation will be sent to you for all Customer Service initiated financial transactions.

Interactive Voice Response (IVR) System

You can obtain account information and make changes to your account by calling our IVR at (800) 584-6001. To access your account, you will need your Social Security Number and PIN.

Through the IVR, you can:

• Make account balance inquiries
• Execute investment allocation changes
• Transfer among investment options
• Change your PIN or request a new PIN by mail
• Request a printed account statement
• Review your personal profile information

A confirmation will be sent to you for all telephone-initiated financial transactions.

Account Access

To access your account for review or to make changes online, log in to your account. To log in, you will first need to register your account username and password. You can then use the same username and password to log into this site and the Voya Retire mobile app.Through your online account, you can:

• Make account balance and transaction inquiries
• Obtain investment option performance history
• View your quarterly statement
• Execute investment allocation changes
• Transfer among investment options
• Delete pending transactions
• Retrieve withdrawal paperwork (provided through a Customer Service call)

A confirmation will be sent to you for all online-initiated financial transactions.

Go to the home page and click Register Now to begin the account registration process. Please call Customer Service if you need assistance with registering your username and password. Visit your favorite app store and search keyword: Voya Retire to download the Voya Retire mobile app to your smart device. 

Special Needs Assistance

TTY: 711

ACSII: (800) 855-2882

Telebraille: (800) 855-2883

You should consider the investment objectives, risks, and charges and expenses of the variable product and its underlying fund options carefully before investing. The prospectuses/prospectus summaries containing this and other information can be obtained by contacting your local representative. Please read the information carefully before investing.

Variable annuities are intended as long-term investments designed for retirement purposes. Withdrawals from an annuity may be subject to an early withdrawal fee and, if taken prior to age 59½, an IRS 10% premature distribution penalty tax will apply, unless an IRS exception applies. Money taken from the annuity will be taxed as ordinary income in the year the money is distributed. Account values fluctuate with market conditions, and when surrendered the principal may be worth more or less than its original amount invested. An annuity does not provide any additional tax deferral benefit, as tax deferral is provided by the plan. Annuities may be subject to additional fees and expenses to which other tax-qualified funding vehicles may not be subject. However, an annuity does provide other features and benefits, such as lifetime income payments and death benefits.

For 403(b)(1) fixed or variable annuities, employee deferrals (including earnings) may generally be distributed only upon your: attainment of age 59½, severance from employment, death, disability, or hardship. Note: Hardship withdrawals are limited to employee deferrals made after 12/31/88. Exceptions to the distribution rules: No Internal Revenue Code withdrawal restrictions apply to ‘88 cash value (employee deferrals (including earnings) as of 12/31/88) and employer contributions (including earnings). However, employer contributions made to an annuity contract issued after December 31, 2008 may not be paid or made available before a distributable event occurs. Such amounts may be distributed to a participant or if applicable, the beneficiary: upon the participant’s severance from employment or upon the occurrence of an event, such as after a fixed number of years, the attainment of a stated age, or disability.